I was on hold 40 minutes then they disconnected me.

I am another complaint about lack of service during renewal. No one answers the phone and the website/email service is primitive at best. Sending in payments is a breeze but anything else....be prepared to extremely patient.

I am not happy at all. I have been playing their games with submitting papers each month to get my lisence. Never was I told I had to get a year of insurance. I pay monthly. And on my certificate it states that at the end of each month it's automatically restarted and a certificate will be sent to them. So I have been jumping through these hoops and now I have just been set back on a very good job because of "misinformation". I am extremely upset and losing money from these guys

As technology advances The contractors board Goes backwards in technology.

They are now slower than ever. Their customer service is much like the the dmv. Condescending and intentionally complicated.

The board is not at all for the contractor, it is against the contractor in many ways. It is a revenue source for the state, obviously but excessive in how they find ways to fine and penalize contractors but when a contractor needs help with a bad customer or contractor situation... good luck.

Typical state workers that don't want to go back to work after covid shutdowns end and refuse to open their doors to the public so we can go in to the office and do business like we have for years now its wait on hold for  thirty minutes or more to reach a condescending state employee on the other end.

There is many ways to better serve the public and many ways to be far more productive but like the dmv they don't have to treat anyone with respect if they don't feel like it because where else can we go to handle this kind of business.

In 18 years I can count on one hand the number of times someone was friendly and helpful and when that happens I make sure to let them know I appreciate it.

18 years ago the time it took to process files and documents that the board requires of all contractors was far shorter than it is today bit technology advances and now 5g but the board is slower than ever

Just called about renewal as it was my first time having to do it online as my agents been sick and we moved.  Been on the phone all day with other agencies and the lady I spoke with was the most unhelpful and short individual I have ever dealt with. You can do better.