These Changes Need To Be Made! (March 2024)
You can now task your IT team with resolving the issue concerning contractors who have multiple surety bonds on file. By implementing a system where any increase in a surety bond with a blanket rider automatically updates all bonds, the bond that meets the CCB's minimum requirement will be utilized. Additionally, consider adjusting the dates for sending out "Warning Notice" letters and/or emails to be 15 to 30 days ahead. This adjustment will provide your staff with adequate time to address the backlog of updating contractors' licenses.
Blaming a contractor for not canceling a bond seems unjustified. Is there a specific law or House Bill that mandates contractors to cancel one bond so that the other bond is utilized? I am curious to know the legal basis behind this requirement, if it indeed exists.
Regarding Certificate of Liability Insurance (COLI) Warning Notices: This process urgently requires improvement. It is wholly unacceptable to issue warning notices to contractors who have submitted their COLI forms 1 to 25 days prior to the due date. Despite assurances of no backlog, contractors continue to receive warning notices from the CCB, raising serious concerns about the efficiency of the system. Drawing from my experiences since November 2009, I have received numerous unnecessary warning notices over the years, causing significant stress and anxiety. The uncertainty surrounding potential license suspension disrupts my peace of mind, making it difficult to relax or sleep until I receive confirmation that my license is secure. This situation demands immediate attention and resolution to ensure fair treatment and alleviate unnecessary stress for contractors.
After years of receiving warning notices, I find it unacceptable that my license was suspended for 11 days due to an error made by the CCB, not by any fault of my own. In response to this situation, I have established the website ccbcomplaints.com. I believe I am entitled to compensation for the financial losses incurred during those 11 days as a result of the CCB's mistake. It's important to remember that part of the fees I pay contribute to your salary. Therefore, I expect accountability and fair resolution to this matter.
Around 20 days ago, I reached out via email with the same question twice. Regrettably, I received only one reply, which did not address the specific question I had asked. In response, I reiterated the question using different wording. Additionally, I sent another email from a different username and email address, posing the same question with alternative phrasing. Unfortunately, I have yet to receive a response from either email. I remain hopeful that both inquiries will eventually yield the accurate answers I seek.
I called the CCB on Friday, February 16, 2024, at 3:33 pm, and endured a hold time of 1 hour and 8 minutes. This experience has been documented on my website under the "Articles" section, with the title: "Phone Call made to CCB about the suspension of my license (1 hr, 8 mins wait)."
Based on my experience since March 2009, although I was licensed in November 2009, I find it extremely difficult to believe that there was no backlog. In an email dated May 18, 2023, from Dana Zeimantz, it was explicitly mentioned that there was a backlog concerning the issuance of warning letters, particularly related to my Certificate of Liability Insurance. Additionally, an ongoing issue with the CCB is their lack of transparency regarding why a contractor's Certificate of Liability Insurance form failed. Instead of providing clear explanations, they simply send an email with a link, leaving the contractor to decipher the issue on their own. This lack of communication can be frustrating and counterproductive.
There should be a House Bill that makes CCB reasonable for their actions and compensating.
"After the CCB Staff updates the contractor's Certificate of Liability Insurance, an email will be sent to notify the contractor, ensuring peace of mind. This proactive approach eliminates any uncertainty about potential issues. If the CCB Staff identifies an issue with the new Certificate of Liability Insurance form, the contractor will receive an explanatory email detailing the problem. We understand the importance of clarity and efficiency, which is why we won't leave contractors guessing. Instead, we aim to provide direct communication and support. Contractors play a vital role in our community, and we value their contributions. As such, we are committed to serving their needs promptly and effectively. Thank you for entrusting us with your licensing requirements."
It's important to note that when contractors cease their businesses, less revenue flows to the CCB.
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A reminder of some changes that should be made to CCB website:
Oregon law (701.490) exempts the following people from locksmith licensing requirements:
Tow truck operators working for a certified tow truck business.
Why not change this to "Roadside Assistance Services". After all towing services also provides Roadside Assistance Services.
A tow truck business typically provides towing services for vehicles that have broken down, been involved in accidents, or are illegally parked. The main function of a tow truck business is to transport these vehicles from one location to another, such as a repair shop, impound lot, or the owner's desired destination. Tow truck companies may also offer roadside assistance services, such as jump-starts, tire changes, and lockout assistance. Additionally, some tow truck businesses may specialize in specific types of towing, such as heavy-duty towing for large vehicles like semi-trucks or specialized recovery services for vehicles in challenging situations, such as off-road or water recoveries. Overall, tow truck businesses play a crucial role in assisting drivers in need and keeping roadways clear of disabled vehicles.
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As of Feb 2024, this Board member does not have a CCB license in her name.
Deb Flagan
General Contractor, Residential/Small Commercial (Bend)
Term Ends: 6/30/2025